Please note that since our items are either one-off or made
to order pieces we may therefore only give the option
of exchange instead of refund, and in specific circumstances, on an individual case by case basis. Additionally, due to health and safety regulations and hygiene reasons we are unable to exchange any hoops/earrings as we have no means to ascertain that they have not been worn.
We follow all Paypal requirements relating to online
selling so please refer to Paypal for an overview and
full details relating to buying, selling and refunds policies.
It is noteworthy that Paypal will not give a refund if:
- the item in question was custom-made
- the item received was as described, but you just changed your mind and decided you did not want it
In case of an exchange having been agreed to, the parcel must be sent at the expense of the buyer, and with a trackable service to ensure its delivery can be confirmed - please notify us via email of the tracking number and shipping/postal service provider. To avoid incurring additional customs charges make sure to mark the parcel clearly with "Returned Goods". Please file a claim for returned goods/customs charges with the postal/shipping provider in order to resolve issues connected with already paid customs and/or sales charges the original parcel has incurred.
In the highly unlikely event of the contents of a packet having been damaged in transit please contact the postal company responsible for the delivery immadiately , to be informed of their claims procedure. Additionally, please inform us of the same by email as soon as possible, or within 7 days of reception of the parcel and we will take it from there.
Lost packets are dealt with by buyer contacting the postal / shipping company and following their lost parcel claims procedure as well as notifying us by email so that we, too, can file a lost parcel claim.